Title

Queuing Among U2 Fans: Reactions to Social Norm Violations

Document Type

Article

Publication Date

9-5-2008

Department

Psychology

Language

English

Publication Title

Journal of Applied Social Psychology

Abstract

Two experiments examined reactions to line-intrusion scenarios among fans of the rock group U2 waiting in overnight lines to obtain desirable concert floor spots. Commitment to the goal, time investment, and ambiguity of the line-intrusion scenario were examined. Results showed that the queue is a social system influenced by norms of procedural justice (first-come, first-served). Violations of these norms were upsetting, even when the consequences did not directly influence personal outcomes (when line intrusions occurred behind a subject). Greater commitment to the goal led to more severe reactions to norm violations, whether the commitment was proximal (having waited in the line for awhile) or distal (being a committed fan). We discuss research on social norm violations.

Comments

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DOI

10.1111/j.1559-1816.2008.00396.x

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